30-Day Return Policy

For purchases on www.LineArcDesign.com, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

ORDERS THAT USE BUY WITH PRIME

For purchases on www.LineArcDesign.com that use the "Buy With Prime" button to checkout, the return process is slightly different:

Shopper returns of Buy with Prime orders

Customers can return Buy with Prime orders by following these steps:

Step 1: Open the order confirmation email and choose View Order. If you cannot find your confirmation, please contact us at info@linearcdesign.com so we can re-send it. 

Step 2: Choose Order Details to see the order details page.

Step 3: Choose Return on the order details page.

Note: The Return button appears only after the order is delivered. 

Step 4: Enter any additional information about the return, such as the reason for the return.

Step 5: Confirm the estimated refund amount and summary of the return details to create the return.

When the return has been created, a return confirmation email is sent.

Step 6: From the return confirmation email, choose Print Return Label, and then attach the printed label to the package.

Step 7: Drop the return off at the location listed on the return label.

PURCHASES FROM OTHER PLATFORMS

For purchases through other platforms, different return policies may apply. Please contact customer.support@linearcdesign.com if you have any questions about our return policies for platforms other than www.LineArcDesign.com

RETURN ELIGIBILITY

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number, receipt, or proof of purchase.

To start a return, you can contact us at customer.support@linearcdesign.com. If your return is accepted, we’ll send you instructions on how and where to send your package. You are responsible for return shipping. Items sent back to us without first requesting a return are not eligible for a refund.

You can always contact us for any return question at customer.support@linearcdesign.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on items marked as final sale or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.